Refund policy
Last updated: September 2026
At Meticulously Planned, we want you to feel confident when ordering from us. Please review product descriptions, sizing information and compatibility details carefully before completing your purchase.
CANCELLING AN ONLINE ORDER
For most physical goods purchased online, UK consumers have the right to cancel their order within 14 days of receiving the goods, without needing to give a reason.
To cancel, please contact us within that 14-day period at:
Please include your order number where possible.
Once you have notified us that you wish to cancel, you then have a further 14 days to return the goods.
Your statutory rights are not affected by this policy.
CONDITION OF RETURNED ITEMS
You may inspect and handle an item in the same way you reasonably would in a physical shop.
Returned items should be kept in good condition and, where possible, returned with their original packaging.
If an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced, we may make an appropriate deduction from the refund where permitted by law.
RETURN SHIPPING
Unless the item is faulty, damaged, incorrect or otherwise not as described, customers are responsible for the cost of returning unwanted goods.
We recommend using a tracked service and keeping proof of postage until your return has been completed.
REFUNDS
Once returned goods have been received, we will process any refund due within 14 days.
Refunds will be issued to the original payment method.
Where a customer validly cancels an online order, we will also refund the cost of the least expensive standard delivery option originally offered.
If a more expensive delivery service was selected, such as express delivery, we are not required to refund the additional delivery upgrade.
FAULTY, DAMAGED OR INCORRECT GOODS
If an item arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible at:
Please include:
- your order number
- a brief description of the issue
- photographs where these are helpful
We may ask for additional information so that we can assess the issue and arrange the most appropriate resolution.
Nothing in this policy limits your statutory rights in relation to faulty, damaged or misdescribed goods. Goods must be of satisfactory quality, fit for purpose and as described.
SALE ITEMS
Sale or discounted items have the same statutory consumer rights as full-price items.
If an item was reduced specifically because of a clearly disclosed fault, you may not be able to claim that the disclosed fault makes the item defective.
ITEMS THAT MAY NOT BE ELIGIBLE FOR CHANGE-OF-MIND CANCELLATION
Certain products may be exempt from the usual cancellation rights where permitted by law, including some personalised or customised items.
Different rules also apply to digital content.
Where digital content is supplied immediately, we will ask for your express agreement to begin delivery and your acknowledgement that your cancellation right may be lost once the download or digital supply begins.
This does not affect rights relating to faulty or misdescribed products or digital content.
HOW TO CONTACT US
For cancellations, returns or refund enquiries:
Meticulously Planned
Email: emma@meticulouslyplanned.com
Please include your order number where possible.